About this role
Primary Purpose
To contribute to effective and efficient flow of communication throughout the Department by prompt and courteous handling of all inquiries and visitors. Answer telephone console; interact positively with general public, clients and staff to effect an efficient flow of communication.
Qualifications
Education/Certification
- High school diploma or GED certificate
Special Knowledge/Skills
- Ability to effectively utilize computers with a minimum typing speed of 45 words per minute
- Demonstrate aptitude or competence for assigned responsibilities
- Ability to speak clearly, articulately and in a pleasant tone
- Possess good oral communication skills
- Ability to follow verbal and written instructions
Experience
- PBX telephone experience
Major Responsibilities and Duties
- Serve as a receptionist for the Administration Building.
- Greet all visitors courteously, determine their needs, check appointment, and direct them to proper person.
- Operate a centralized telephone console to relay incoming, outgoing, and interoffice calls.
- Respond appropriately to requests for information.
- Answer questions of callers according to Department policy.
- Disseminate information in accordance with supervisory directives.
- Report immediately the presence in the building of any visitor who bypasses the reception desk or any suspicious activity or unusual behavior on the part of visitors.
- Maintain a list of staff members' names, room locations, and telephone extensions to expedite relaying of calls.
- Assist with mail processing, collection, and distribution when necessary.
- Sign for the delivery of packages, supplies and other items when delivered to the building.
- Notify the division or employee of deliveries and have them sign receipt of the delivery.
- Perform light typing as required.
- Maintain a neat work station.
- Maintain a warm personality, positive attitude and neat appearance.
- Maintain confidentiality of information.
- Perform other duties as assigned.