About this role
- Role: Voice Phone Auditor, A2 Level
- Location: Noida, Hybrid
- Shift Timing: US Shifts 5:00 PM to 2:00 AM IST
- Education - Graduate in any stream.
- Communication Skills: Speech X B2-8 or above, and good reading comprehension skills.
- Experience: Minimum 2 year of experience in a voice process supporting US customers
- Key Responsibilities: Contacting insureds to collect financial and business information required for premium audits and preparing the corresponding audit reports
- Pre-screening for Ops round : Check basic arithmetic skills, including percentage calculations to assess analytical ability
- Average Handling Time (AHT): Approximately 45 minutes per transaction
- CTC Range: INR 4 LPA to INR 6 LPA
- Immediate Joiner
- Candidate Location - Candidates must be based in Delhi NCR only
Premium Audit Auditor - Key Responsibilities
A Voice Premium Auditor is responsible for conducting premium audits through phone-based interactions with insureds to collect and verify payroll, exposure, and business details for accurate premium calculation.
Conduct Voice-Based Audits
- Contact insureds via phone to collect required audit information
- Explain audit requirements, timelines, and document needs clearly
- Handle inbound and outbound audit-related calls professionally
- Verify payroll and exposure details using supporting documents (e.g., Form 941)
- Identify discrepancies and ensure correct classification and exposure reporting
- Communicate audit requirements and resolve queries professionally
- Prepare clear audit summaries and documentation
- Follow up for missing information and ensure timely closure of audits
- Maintain accuracy, compliance, and quality standards
- Education - Graduate in any stream.
- Communication Skills: Speech X B2-8 or above, and good reading comprehension skills