About this role
The opportunity
Logistics and Customs Operations Specialist manages logistics and customs activities, ensuring timely, compliant, and cost-effective shipment delivery. The role coordinates with LSPs, supports customs clearance, resolves operational issues, and assists sourcing activities.
How you'll make an impact
- Manage end-to-end transportation planning and execution for general cargo, including freight data validation, carrier/LSP selection, route planning, spot quotations, SAP TM updates, shipment monitoring, documentation review, issue resolution, and freight cost management.
- Handle freight settlement and invoice verification with LSPs, resolve rate and payment disputes, process Freight Settlement Documents (FSD), and support transport cost approvals and urgent payment requests.
- Coordinate import/export customs clearance with brokers, prepare and verify customs documentation, maintain SAP GTS records, support HS classification, manage customs issues, and ensure compliance with trade regulations.
- Follow up NCRs and supplier claims, support supplier performance improvement, manage negotiations and settlements, and escalate issues when required.
- Drive logistics issue and claims management for shipments, customers, and LSPs, including documentation, cost evaluation, root cause analysis, and coordination with sourcing and contract management teams.
- Support KPI reporting, MBR/S&OP reviews, logistics advisory activities, carrier training, and continuous process improvement.
- Ensure compliance with company policies, regulations, and Hitachi Energy's values of safety and integrity.
Your background
- You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
- Minimum of 3+ years of relevant experience in logistics and supply chain management.
- Experience supporting Logistics and Customs operations in Vietnam.
- Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers.
- Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred.
- Proficiency in both spoken and written English is required.
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