About this role
Company Overview
Priority Heating Cooling & Plumbing provides HVAC and plumbing services across new home construction, replacement and renovation, and light commercial markets. The team values prompt, safe and friendly service for every customer.
Job Summary
We are seeking a professional and customer-focused Customer Service Representative to provide daily support for our customers seeking HVAC or Plumbing services. This position is responsible for handling customer inquiries, booking appointments, dispatching technicians, and supporting scheduling needs.
The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to remain calm and professional while managing multiple priorities in a fast-paced environment.
Compensation
- $22.00 - $32.00 per hour, depending on qualifications, experience, and relevant skills
Key Responsibilities
- Answer incoming customer inquiries professionally and courteously
- Provide general information and assistance to customers
- Take detailed and accurate messages for office staff
- Book service appointments for customers
- Dispatch shift technicians as required
- Schedule sales personnel for customer sales visits when needed.
- Prioritize customer needs while maintaining a high level of customer service
- Maintain accurate records and communication notes
- Handle multiple tasks and changing priorities effectively
- Parts sourcing and support for service jobs.
- Other duties as assigned based on daily call volume.
Qualifications & Skills
- Proven customer service experience required
- Strong verbal and written communication skills in English
- Excellent phone etiquette and interpersonal skills
- Ability to work independently in a remote environment
- Strong organizational and multitasking abilities
- Ability to prioritize conflicting tasks while maintaining excellent customer experience
- Basic accounting knowledge and dispatching experience are considered assets
- Comfortable using scheduling, communication, and office software systems
Physical Requirements
- Must be physically capable of sitting for extended periods of time
Preferred Attributes
- Dependable and punctual
- Professional and positive attitude
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Team-oriented with strong attention to detail
- Previous experience with trade industry customer service
- Prior experience with Service Titan Software huge asset.
If you enjoy helping customers and supporting skilled tradespeople, apply through Indeed to join Priority Mechanical Services.
Pay: $22.00-$32.00 per hour
Expected hours: 40.0 per week
Benefits
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Application question(s)
- Prior HVAC or Plumbing CSR Experience?
- Prior Experience With Service Titans Software?
Work Location: In person