About this role
Job Overview
As a Customer service representative, you?ll support customers with clear, courteous assistance across service questions and sales-related interactions. You?ll use strong communication and phone etiquette to understand needs, explain options, and help create a positive customer experience. This role combines attentive service with accurate information handling and thoughtful follow-through.
Duties
- Respond to customer questions, listen actively, and communicate clearly in English and, when applicable, Spanish or another language.
- Enter customer information accurately, review details, and use analysis skills to identify needs or resolve routine concerns.
- Explain relevant products or services, support sales conversations, and offer appropriate upselling options without losing focus on customer needs.
- Maintain professional phone etiquette and share useful updates with colleagues to support consistent service.
Your impact
Accurate, considerate support helps customers make informed choices and enables colleagues to follow through effectively.
Experience
Required: Clear communication, customer service, professional phone etiquette, accurate data entry, and practical analysis skills support effective customer interactions and reliable records. Preferred: Sales or upselling experience, bilingual or multilingual communication, and proficiency in both English and Spanish can help you serve a wider range of customers and contribute confidently to service conversations.
Pay: $18.25-$32.51 per hour
Work Location: In person