About this role
SERVICE DISPATCHER - MONCTONAre you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization? If so, Prime Material Handling Equipment Limited would love to hear from you! We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick, we are looking for a Service Dispatcher in our Moncton Branch to join our growing team.As a Service Dispatcher you will:
- Receive calls from customers and assess the type of service mechanical/maintenance work needed
- Schedule and coordinate all service calls as calls are received
- Dispatch field and remote technicians to specific jobs based on the technician's area of expertise on the equipment present at customer sites
- Maintain on-call schedule for all Field and Remote Technicians
- Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution
- Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians
- Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost
- Schedule PM's (including TM & R and Rental units) that are under contract to Prime, so they are completed on time and any follow-up work is completed as requested by the customer
- Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs
- Update and maintain preventive maintenance list
- Maintain service invoice logSkill
Requirements
- Strong organizational skills with the ability to multi-task
- Strong computer skills related to dispatching.
- Good interpersonal skills to interact with internal and external customers
- Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs
- Attention to detail and problem solving
- Ability to brainstorm techniques to create a variety of choices to solve issues on hand
- Provide a current and suitable driver's abstract
- Provide a current and suitable driver's license
- High School Diploma
- 2-5 years related experience in service dispatchingPrime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop!
Please forward your resume to the following emailNo phone calls