About this role
- Parts Specialist - Saint JohnReporting to the Parts ManagerAre you ready to take ownership of a critical department and make a real impact?
- As our Parts Specialist you will be the first line of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards.
- You'll challenge inefficiencies, coach team members, and ensure that parts availability supports peak equipment performance and internal and external customer satisfaction.
- What You'll DoOwn the integrity of parts departmental processes, ensuring consistent application and ongoing improvement.
- Provide regular, constructive coaching to junior team members to foster growth, accountability, and alignment with best practices.
- Act as the first line of escalation for parts-related issues, proactively stepping into complex or high-friction situations to drive resolution while maintaining clear communication with technicians, Service management, and customers.
- Take full ownership of the parts process - from counter and phone orders to internal Service requests - ensuring timely fulfillment and follow-up.Partner with the Senior Buyer to anticipate stock usage trends, review consumption data, and maintain inventory levels that match demand and seasonality.
- Contribute to forecasting discussions to prevent shortages or excess inventory.
- Collaborate closely with the Service team to anticipate upcoming repairs, major jobs, and fleet maintenance requirements.
- Actively seek and incorporate technician feedback to continuously refine stocking strategies and improve parts availability.
- Proactively source new and alternative parts solutions to reduce equipment downtime.
- Coordinate inbound and outbound shipments efficiently for internal and external customers.
- Maintain disciplined inventory control practices, including cycle counts and participation in annual physical inventory.
- Manage warranty parts, and vendor return processing in alignment with reporting standards and supplier requirements.
- Keep the parts environment organized, efficient, and reflective of operational excellence.
- Other duties as directed by the Parts Manager.
- What We Expect from YouStrong personal accountability - proactively stepping into complex or high-friction situations, driving resolution and maintaining clear communication across the team.
- The ability to challenge inefficiencies and implement practical, data-informed improvements.
- Coaching mindset: provide consistent feedback and foster a culture of continuous improvement.
- Solutions-oriented approach, balancing customer urgency with cost control.
- Commitment to a high-performance culture built on measurable outcomes and industry best practices.
- What You Bring5+ years of progressive parts experience, preferably in heavy equipment or material handling.
- Strong parts technical aptitude with the ability to read and interpret parts diagrams and equipment specifications.
- Demonstrated knowledge of industry-standard parts processes.
- Proven understanding of inventory control principles, forecasting, and consumption trends.
- Excellent time management and the ability to prioritize and execute under pressure.
- Forklift operation experience (training provided if required).Ability to lift to 70 lbs.Valid driver's license & driver's abstract.
- Exceptional organizational discipline and attention to detail.
- Red Seal Parts certification considered an asset.
Degree in supply chain management or business administration will be considered an assetCertification as a Supply Chain Management Professional will be considered an assetWhy You'll Love This Role: This is not just a parts job - it's a chance to lead, influence, and drive excellence in a critical department. If you thrive in a high-performance environment, enjoy coaching and developing others, and take pride in owning processes end-to-end, this is the role for you.Develop your career with us by submitting your resume via email.No Phone Calls