About this role
Job summary
The Endoscopy Coordinator will provide comprehensive administrative coordination to support the effective day-to-day operation of the Endoscopy Unit, including the 7-day service. The postholder will coordinate endoscopy lists, including complex and inpatient lists, ensuring effective diary management, appropriate staffing and skill mix, optimal list utilisation and continuity of service.
The postholder will monitor waiting lists, patient pathways, cancellations and performance information, escalating issues appropriately to the Endoscopy Unit Administration Manager and Lead Nurse. The role requires independent working, effective prioritisation and close communication with clinical, administrative and operational colleagues.
The postholder will support service development, audit, governance, JAG accreditation and workforce planning, as well as providing administrative support to meetings and reporting requirements. They will support the induction and development of administrative staff and provide delegated day-to-day supervision when the Band 5 Team Leader/Administration Manager is absent.
The postholder will deputise for the Endoscopy Unit Administration Manager when required, ensuring continuity of administrative and waiting list services. The role requires a proactive, organised and professional approach to maintaining a high-quality Endoscopy service.
Main duties of the job
Job Overview
- Provide comprehensive administrative and coordination support to the Endoscopy Unit, which operates a 7-day service.
- Coordinate endoscopy lists, including complex and inpatient lists, diary management, endoscopist and administrative cover, room utilisation and patient pathways.
- Support effective waiting list management, list utilisation and patient flow, escalating issues appropriately.
- Work closely with clinical, administrative and operational colleagues across the Endoscopy Unit and wider Trust to ensure effective communication and smooth service delivery.
- Provide delegated day-to-day supervision and support to administrative staff when required, including coordinating staffing arrangements.
- Deputise for the Endoscopy Unit Administration Manager during periods of absence, ensuring continuity of administrative and waiting list services.
- Support the review and improvement of processes, audit, governance and JAG accreditation requirements.
- Assist with departmental meetings, data collation, reporting and monitoring of activity and performance.
- Work independently, manage competing priorities and respond effectively to changing service requirements.
- Maintain confidentiality, accurate records and professional standards in accordance with Trust policies and procedures.
- Contribute to the delivery of an efficient, effective and high-quality Endoscopy service.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- GCSE pass in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent
Experience
Essential
- Previous administrative and clerical experience
- Experience working with hospital administration systems
Desirable
- Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)
Communication & Relationship Skills
Essential
- Ability to work as part of a team
- Excellent customer service skills
Desirable
- Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)
Planning & Organisational Skills
Essential
- Good organisational skills
- Ability to plan, organise and prioritise workload in a methodical manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)