About this role
Job summary
An exciting opportunity has arisen to join the Endoscopy Unit at The Dudley Group NHS Foundation Trust.
The Booking Coordinator will provide an efficient, accurate and patient-focused administrative and booking service within the Endoscopy Unit.
The postholder will manage referrals, appointments, waiting lists and endoscopy lists, ensuring patients are booked appropriately in line with clinical urgency, Trust policies and national access standards. The role involves liaising with patients, relatives, GPs and clinical teams, responding to queries, supporting individual patient needs and maximising service capacity.
The postholder will maintain accurate patient records, support waiting time targets including the 28-day suspected cancer pathway, and work closely with the Endoscopy and Operations teams to ensure the effective delivery of the service.
Main duties of the job
- Maximise endoscopy list utilisation by ensuring appropriate patient case mix and backfilling cancelled appointments wherever possible.
- Maintain knowledge of Endoscopy Unit procedures to support effective organisation and coordination of lists.
- Respond to individual patient needs and arrange appropriate support, including interpreters, to facilitate access to care.
- Provide and receive complex and sensitive information, communicating clearly and sensitively and recognising barriers to communication.
- Deal independently with enquiries from patients, relatives, GPs, multidisciplinary teams, ward staff and external agencies, managing challenging situations appropriately and escalating clinical concerns when required.
- Follow Trust Patient Access and Waiting List Policies, ensuring patients are prioritised according to clinical urgency and waiting time and that waiting list information is accurate and up to date.
- Book suspected cancer appointments in line with national guidelines, supporting the 28-day Best Timed Practice pathway and escalating delays where necessary.
- Maintain confidentiality and manage patient information in accordance with Trust policies, procedures and information governance requirements.
- Work closely with the Operations Directorate Management Team to support Trust objectives, waiting time targets and effective use of service capacity.
- Provide appropriate support and cover for colleagues during periods of annual leave, sickness and other absence.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- GCSE pass in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent
Experience
Essential
- Previous administrative and clerical experience
- Experience working with hospital administration systems
Desirable
- Proficient in the use of Microsoft Office programs (i.e. Excel & Outlook)
Communication & Relationship Skills
Essential
- Ability to work as part of a team
- Excellent customer service skills
Desirable
- Experience of close liaison with members of multidisciplinary team
Planning & Organisational Skills
Essential
- Good organisational skills
- Ability to plan, organise and prioritise workload in a methodical manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)