About this role
Job summary
Cambridge University Hospitals NHS Foundation Trust is seeking a motivated and enthusiastic Change Manager to join the Large-Scale Change Team within Improvement and Transformation. This is an exciting opportunity to support the delivery of major transformation and digital change programmes across the Trust. These roles will focus on the rollout of Ambient Voice Technology across Outpatients Services with approximately 20 specialties.
If you are an organised, proactive and people-focused individual who enjoys working with teams to deliver meaningful change, we would love to hear from you.
Main duties of the job
Working with clinical, operational, corporate and technical teams, you will help plan, implement and embed changes that improve services, patient outcomes and staff experience.
We are looking for individuals with experience in service improvement, transformation, project delivery or change management. Applications are welcomed from both non-clinical and clinical staff who are interested in developing their skills in large-scale change and transformation. Based on-site at Addenbrooke's Hospital, this is a 6-month fixed-term contract or secondment. For secondment applicants, written agreement from your substantive line manager must be obtained before applying.
Applicants must be able to work on site for 4 days per week and should be immediately available to start.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
This vacancy will close at midnight on 4th November 2026.
Interview dates will be communicated to successful applicants.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- oEducated to degree level or equivalent demonstrable experience in change management, transformation, service improvement, digital implementation or a related area.
- oSpecialist change-management knowledge acquired through relevant post-graduate study, professional training or equivalent substantial practical experience.
- oEvidence of continuing professional development in change management, project delivery, or digital transformation
Desirable
- oQualification in change management such as Prosci, APMG or Lean
- oProject management qualification eg PRINCE2 Foundation or Agile.
Experience
Essential
- oSignificant experience of leading and independently delivering complex change workstreams or projects within a large and complex organisation or system.
- oExperience of planning and coordinating multiple interdependent activities involving a range of professional and organisational stakeholders.
- oExperience of analysing complex operational, workforce, stakeholder or performance information and developing evidence-based recommendations.
- oExperience of implementing and embedding changes to processes, pathways, systems or ways of working.
- oExperience of working with senior clinical, operational, corporate or technical stakeholders and using influence and negotiation to resolve barriers or competing priorities.
- oExperience of risk, issue, dependency and change-control management.
- oExperience of developing and presenting reports, recommendations and assurance information to senior stakeholders or governance groups.
- oExperience of identifying, baselining, monitoring and evaluating measurable benefits and adoption outcomes
- oExperience of facilitating workshops, readiness reviews, engagement activity or implementation sessions.
- oExperience of delivering digital or technology-enabled change.
Desirable
- oExperience of supporting larger change programmes that cross organisational boundaries
- oExperience of delivering change in a clinical environment and/or working directly with clinical services
- oExperience supporting go-live activities including providing at the elbow support to teams adopting new ways of working
Knowledge
Essential
- oDetailed knowledge of structured change-management approaches, implementation planning, stakeholder analysis, change impact assessment, readiness assessment, adoption measurement and benefits realisation.
- oUnderstanding of project and programme governance, including planning, risk, issue, dependency, assurance and reporting arrangements.
- oUnderstanding of service improvement, process redesign and user-centred design approaches
- oSpecialist knowledge of digital transformation in a healthcare setting, including uthe challenges and enablers of implementing technology-driven changes to clinical and operational workflows.
- oUnderstanding of the national and local health context
- oKnowledge of good user-centred service design
- oKnowledge of human behaviours in change.
Desirable
- oFamiliarity with common NHS digital platforms and clinical systems, ideally Epic, and/or digital workflow tools
Skills
Essential
- oExcellent communication skills (written and verbal), able to adapt to a range of audiences, including staff and patients and produce clear, high quality outputs
- oAbility to analyse and interpret complex and sometimes conflicting information, identify options and make sound recommendations.
- oAbility to plan and organise a range of complex, interdependent activities and adjust plans in response to changing circumstances.
- oHighly developed communication, facilitation, influencing and negotiation skills, including the ability to manage resistance and competing priorities.
- oAbility to communicate complex or sensitive information clearly to audiences with differing levels of understanding.
- oAbility to work autonomously, exercise judgement within delegated authority and recognise when escalation is required.
- oAbility to produce concise, accurate and decision-focused reports for senior and governance audiences.
- oAbility to maintain delivery and professional credibility in a complex, pressured and changing environment.
- oAbility to manage multiple priorities across a range of programmes particularly when under pressure.
- oStrong organisation and time management skills, able to manage competing priorities and deliver at pace.
- oStakeholder engagement and facilitation skills, including ability to work constructively in challenging environments.
- oConfidence presenting to groups and supporting delivery of engagement/training sessions
- oAbility to work effectively in a matrix team, building collaborative relationships and contributing to shared outcomes.
- oA high level of ICT skills including Microsoft 365 (Word, Excel, PowerPoint, Teams, Copilot)
- oMeticulous attention to detail
- oResilience, adaptability and an improvement driven mindset
Desirable
- oExperience of using programme/project management tools eg Verto, RAID logs, benefits trackers
Additional Requirements
Essential
- oAbility to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- oHigh level of personal integrity and professionalism
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)