About this role
Job summary
We are looking for an enthusiastic, organised and motivated Booking Administrator to join our friendly and busy team at the Ely Community Diagnostic Centre, part of Cambridge University Hospitals NHS Foundation Trust.
As a Booking Administrator, you will play an important role in supporting the delivery of diagnostic services, helping patients access the tests and investigations they need in a timely and efficient manner.
Working as part of our administration team, you will be responsible for coordinating and booking patient appointments across a range of diagnostic services, including CT, MRI, Ultrasound, X-ray and other specialist investigations. You will also support the day-to-day running of the centre, responding to patient enquiries, managing referrals and providing reception cover when required.
Community Diagnostic Centres are an exciting and expanding part of the NHS's long-term plans to transform diagnostic services, bringing essential tests and investigations closer to patient's homes, improving access to care and helping to reduce waiting times. As a relatively new and developing service, Ely CDC offers an opportunity to be part of this transformation, contributing to the growth and development of services that make a real difference to our local communities and the NHS.
This is an excellent opportunity to join a growing service that is helping to bring essential NHS diagnostic investigations closer to patients' homes.
Main duties of the job
The successful candidate will be responsible for providing an efficient, accurate and patient-focused administrative service, supporting the day-to-day delivery of diagnostic services at Ely Community Diagnostic Centre.
Key responsibilities will include
Booking, rescheduling and cancelling patient appointments across a range of diagnostic services, ensuring appointments are managed in line with departmental procedures and waiting time targets. Managing incoming referrals and waiting lists, ensuring patients are booked appropriately and within required timescales. Monitoring appointment availability and working proactively to minimise unused capacity, helping the department make the best use of its diagnostic resources. Responding to patient enquiries by telephone and in person, providing clear and helpful information regarding appointments and investigations.
Providing reception cover, including welcoming patients, checking them in for appointments and supporting the smooth running of clinics. Maintaining accurate and up-to-date patient records using electronic patient administration systems, including Epic. Liaising with clinical teams, colleagues and other departments to resolve booking queries and support effective patient pathways. Identifying and escalating booking issues, capacity concerns and potential delays to patient care. Supporting the achievement of departmental performance standards and NHS waiting time targets.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on 12th November 2026.
Interviews are due to be held on 24th November 2026.
All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.
Right to Work
As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- oEducated to GCSE level or equivalent
- oNVQ level 2 Customer Service/Business Admin/ITQ or equivalent
Desirable
- oAdmin or equivalent experience
Experience
Essential
- oExperience of working in a busy office environment or reception role
- oExperience of prioritising, planning and organising own tasks
- oWorking within guidelines
- oExperience of customer service or dealing with the public
- oData entry
- oExperience of IT packages - Microsoft Office
Desirable
- oPrevious experience of working in the NHS
- oPrevious experience of working within medical records
- oExperience of call handling
- oExperience of dealing with difficult situations and confrontations
Knowledge
Essential
- oUnderstanding confidentiality and data protection
- oUnderstanding of customer service
Desirable
- oKnowledge of Trust information systems
- oKnowledge of the Trust including awareness of the Trust's priorities
- oKnowledge of medical terminology
Skills
Essential
- oAbility to work as part of a team
- oGood communication skills including telephone, e-mail and face to face
- oAbility to follow processes and procedures
- oHigh level of ability to organise and manage own time keeping to schedule and deadlines
- oKeyboard skills
- oGood organisational skills
- oAbility to meet deadlines
- oWilling to take on and learn new skills
- oAbility to show attention to detail and accuracy
- oAbility to work under pressure
- oAbility to store and safeguard confidential documents
Desirable
- oAbility to adapt to change
- oWillingness to learn new skills
Additional Requirements
Essential
- oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Ely Community Diagnostic Centre
Princess of Wales Hospital, Lynn Road
Ely
CB6 1DN
United Kingdom
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)