About this role
Job summary
Job title: Central Team Administrator Location: Silverlock Medical CentreSalary: Depending on experienceHours:37.5 per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. ExcellenceWe strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job
As a Central Team Administrator, your primary responsibilities include managing patient queries, coordinating with the primary care team, handling appointment requests, maintaining confidentiality of patient records, and promoting our diverse range of services. Additionally, your role involves managing clinical communications through emailing, scanning, and coding, processing prescription requests, and using information systems to enhance workflow processes. Essential qualifications include reception or customer care experience, excellent communication skills, and basic proficiency in PC applications like Word and Excel. Familiarity with NHS processes is advantageous but not compulsory.
About us
Operose Health is a provider of local primary care at scale, committed to improving access, outcomes, and patient experience. Our guiding principles include Caring, Ambition, Resourcefulness, and Excellence. We pride ourselves on delivering compassionate care through open communication and by empowering individuals for healthier futures. Our ambition fuels our dedication to transform patient experiences and revolutionize primary care. We value resourcefulness, creativity, and lifelong learning to enhance service quality. Operose Health is driven by a standard of excellence for our patients, staff, and NHS partners.
Job description
Job responsibilities
Job title: Central Team Administrator
Location: Silverlock Medical Centre
Salary: Depending on experience
Hours:37.5 per week
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities
As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate
What we look for in new colleagues:
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidently and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
How well support you
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications
Essential
- Reception or customer care experience; Excellent written and verbal communication skills; Basic PC skills including Word, Excel, email; Knowledge of NHS is beneficial but not required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Operose Health
Address
Operose Health
Southwark
SE16 3HA
United Kingdom
Employer's website
https://www.operosehealth.co.uk/ (Opens in a new tab)