About this role
Job summary
Job title: Receptionist/Administrator Location: The Potteries Surgery Salary: Up to £26,843.00 depending on experience Hours: 20 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities
As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.
Main duties of the job
The role of Receptionist/Administrator at The Potteries Surgery involves responding to patient queries, managing appointment requests, signposting patients to services, and maintaining patient records and confidentiality. Tasks include emailing, scanning, coding clinical correspondence, processing prescription requests, and utilizing information systems to support workflow processes. Ideal candidates should have reception or customer care experience and be excellent communicators. Basic PC skills and ability to work within processes are necessary. Previous NHS experience is welcome but not essential. Operose Health aims to improve access, outcomes, and patient experience through teamwork and dedication.
About us
Operose Health is a provider of local primary care services at scale, with a mission to improve patient access, outcomes, and experience. The organization values teamwork, empowerment, and excellence, ensuring staff are the best they can be for patients and each other. By prioritizing caring, ambition, resourcefulness, and excellence, Operose Health strives to redefine the future of primary care. Employees benefit from a supportive environment, learning opportunities, and various schemes for personal well-being and development, which contribute to a healthier future for both staff and patients.
Job description
Job responsibilities
Job title:Receptionist/Administrator
Location: The Potteries Surgery
Salary: Up to £26,843.00 depending on experience
Hours:20 hours a week
Help us to deliver great primary care by improving access, outcomes and patient experience.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities
As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate
What we look for in new colleagues:
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidently and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
How well support you
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications
Essential
- Reception or customer care experience is essential, along with excellent communication skills. Basic PC skills, including Word, Excel, and email, are required. Ability to maintain confidentiality and data security while working within processes and procedures is necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Operose Health
Address
Operose Health
Tilehurst
RG30 6BW
United Kingdom
Employer's website
https://www.operosehealth.co.uk/ (Opens in a new tab)