About this role
Job summary
We have a fantastic opportunity to join our Community Cardiac Team.
The successful candidate will become part of a friendly team which supports patients who live with heart failure in Derbyshire .
You will have an important role in helping the smooth running of the service.
The role works alongside one other administrator to provide a comprehensive high quality, effective, responsive administration and secretarial support for the team.
Attention to detail and ability to prioritise your own workload and balancing competing demands is essential.
The role involves remote patient contact, so it is necessary to have good communication skills and an understanding of confidentiality and data protection.
Main duties of the job
Duties will involve being the first point of contact for the Community Cardiac Team.
This will include assisting patient contact mainly over the telephone, booking appointments, sending letters, scanning, data entry, processing post, liaising with clinical staff and those that refer into the service such as GP services, Secondary Care colleagues and other Health Care Services.
The ideal candidate will have the following essential skills/attributes:
. Excellent communication skills, both verbal and written
. Professional "can do" attitude
. Strong administrative IT skills and preferably experience of SystmOne/TPP
About us
Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,200 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.
We deliver care through 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and increasingly, in people's own homes and via virtual consultations. Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire
The primary purpose of the Community Cardiac Team is to provide a holistic, proactive approach to managing patients with heart failure to work in an integrated way with other Community Services, Primary and Secondary Care. The service provides evidence based, streamlined, structured care within the community and is responsive to patient needs. The service works as part of a wider cardiac pathway for acute and cardiac disease management and in line with the strategic objectives set out in the NHS Long Term Plan.
Job description
Job responsibilities
PLEASE NOTE
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Person Specification
Qualifications
Essential
- A good standard of education, to include minimum of Grade C or equivalent in English Language and Maths
- European Computer Driving license/RSA level lll text processing or equivalent experience
Desirable
- Relevant Further Education qualification
Experience and Knowledge
Essential
- Experience of working in an admin/office environment with NHS, Health or Social Care setting
Desirable
- Knowledge of Confidentiality and Data Protection
- Experience of working as part of an admin team
Skills
Essential
- Proficient IT skills including Microsoft Word, Excel and Edge
- Proficient in SystmOne admin tasks including referral handling, adding documents, task management, managing caseloads and waiting lists
- Able to communicate confidently, professionally, and persuasively with colleagues and patients, fostering positive working relationships.
- Organisational and prioritisation skills
Desirable
- Evidence of communication course training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Walton Hospital
Whitecotes Lane
Chesterfield
S40 3HW
United Kingdom
Employer's website
http://www.dchs.nhs.uk/ (Opens in a new tab)