About this role
Job summary
We are looking for a friendly, organised and reliable Receptionist to join our administrative team and help provide an efficient, welcoming and professional service to patients, relatives, visitors and colleagues.
You will play an important role in supporting the smooth day-to-day running of the service by providing reception, administrative and clerical support. Working closely with clinical, operational and administrative teams, you will help ensure that patients and visitors receive a positive experience and that enquiries are dealt with promptly and professionally.
This is a busy and varied role, so you will need to be flexible, able to manage competing priorities and confident working independently using your own initiative. Good communication, strong customer service skills and the ability to remain calm and organised in a demanding environment are essential.
We are looking for someone who is approachable, motivated and enjoys working as part of a team. You will also understand the importance of maintaining confidentiality, treating people with respect and contributing to a supportive and effective service.
Main duties of the job
To deliver an effective and efficient reception, administrative and clerical service, working flexibly as part of the administrative team to support the effective operation of systems and processes that underpin service delivery to service users.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements. Please consult the attached job description and person specification associated with the vacancy profile of this advertisement.
Person Specification
Communication
Essential
- oGood standard of Written and Spoken English
Desirable
- oEnglish GCSE or NVQ
Experience
Essential
- Working In a Team & Experience of working in an office environment
Desirable
- An Understanding of Office Procedures
I.T skills
Essential
- Computer Literacy including word processing and data entry
Desirable
- I.T skills/ systems used
Teamwork
Essential
- Understanding roles and responsibilities, flexibility, reliability
Desirable
- Previous teamwork experience
Personality/Character
Essential
- People person, understanding role requirement
Desirable
- Ability to demonstrate an understanding of and commitment to equality, diversity and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Vivienne Cohen House
Homerton High street
Hackney
E9 6AT
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)