About this role
Job summary
Receptionist/Administrative Assistant
We're on the lookout for a Receptionist/Administrative Assistant to provide seamless and efficient support at our front desk and within our administrative team.
The ideal candidate will be adaptable and work well with others, helping to ensure that our systems run smoothly to support both our services and the users we serve.
Main duties of the job
To handle a variety of inquiries from the public and other agencies in a courteous and helpful manner, whether at the reception desk or over the phone, and during face-to-face interactions with the public and service users. Seek assistance and guidance from administrators as well as the Admin Lead when needed.
To answer all incoming calls to the service and respond to them appropriately with politeness and efficiency.
To schedule appointments and reach out to service users regarding their appointments or any cancellations.
About us
Our mission is to positively impact people's lives by enhancing the quality of life for everyone we serve. Our core values are: We Care, We Respect, and We are Inclusive. We seek individuals who embody these values while supporting service users and carers, as well as in their interactions with colleagues within the Trust and our partner organisations.
Job description
Job responsibilities
Kindly take a moment to review the job description and person specification included with the vacancy profile in the advertisement.
Person Specification
Education/Qualification/Training
Essential
- Educated to GCSE standard or equivalent level of experience
- Good standard of written and spoken English
Desirable
- GCSE or equivalent qualifications
Experience
Essential
- Expereince of working in a receptionist role capacity within a team setting for up to 2 years or more
- Demonstrate experience of receptionist processes
Desirable
- Experience in health/mental Health, education or social services environment
- Experience of good literacy, numeracy and IT skills
Knowledge and skills
Essential
- Knowledge of Microsoft Office 360 and its applications
- Knowledge of patient administration systems
- Data entry system
- Good communication and interpersonal skills including ability to communicate effectively verbally and in writing
- IT/Administration
Desirable
- An understanding of office procedures
- Understanding of hospital and/or social services environments
Other
Essential
- Professional accountability
- Polite and friendly
- Ability to deal with verbally aggressive service users with empathy
- Ability to multitask in an environment where there are frequent interruptions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Three Colts Lane
51 Three Colts Lane
London
E2 6BF
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)