About this role
Job summary
We are looking for a dedicated and enthusiastic Reception/Care Coordinator to join our busy GP practice. The ideal candidate will thrive in a fast-paced environment, enjoy working as part of a team, and be committed to providing a welcoming, supportive, and positive experience for our patients.
You don't need previous GP experience. We're looking for someone with the right attitude, a willingness to learn and a genuine passion for helping people. We'll provide the training and support you need.
Working for Our Organisation
We're a forward-thinking, inclusive GP training practice based in the Waldron Health Centre, directly opposite New Cross Station.
We care for around 16,000 patients from one of London's most diverse communities, including university students, people experiencing homelessness and those who need additional support accessing healthcare.
We're proud of our Gold Award for LGBTQ+ Pride in Practice and our commitment to making everyone feel welcome.
But what really makes Amersham Vale special is our people. We're a close-knit, supportive team who work hard, look after each other and genuinely enjoy being together.
You will be working alongside a large and supportive team, including reception/administration staff, managers, GPs, nurses, and allied health professionals.
Main duties of the job
Patient Reception: Provide a friendly, professional, and high-quality reception service to patients and visitors.
Patient Enquiries: Respond to patient enquiries in person and over the telephone.
Administrative Support: Undertake a range of administrative duties, including managing our online triage platform, KLINIK, and supporting Quality and Outcomes Framework (QOF) activities to help the practice achieve its targets.
Teamwork: Work collaboratively with colleagues across our multidisciplinary team to support the delivery of effective, high-quality patient care.
Essential Criteria
Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
Ability to work effectively under pressure and manage a varied workload in a busy environment.
Strong organisational, administrative and IT skills, with good attention to detail.
Ability to work effectively as part of a team, demonstrating flexibility and initiative.
Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
A patient-focused approach, demonstrating empathy, patience and a commitment to providing a high standard of service.
Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.
Ability to communicate professionally with patients, colleagues and other healthcare professionals
About us
Why join us?
Alongside a supportive working environment, we offer:
- NHS Pension Scheme.
- 20 days' annual leave plus bank holidays, increasing to 25 days with service.
- Employee Assistance Programme.
- Cycle to Work and gym schemes.
- Training and development opportunities.
- Staff celebrations, away days and plenty of opportunities to get together and have fun!
Interested? We'd love to hear from you!
If you're looking for a rewarding role where you'll feel valued, supported and part of something special, we'd love to receive your application.
Come and be part of the Amersham Vale family!
Applicants must have the right to work in the UK. We are unable to offer visa sponsorship. Appointment is subject to satisfactory references and an enhanced DBS check.
Job description
Job responsibilities
Main Duties of the Job
- Patient Reception: Provide a friendly, professional, and high-quality reception service to patients and visitors.
- Patient Enquiries: Respond to patient enquiries in person and over the telephone.
- Administrative Support: Undertake a range of administrative duties, including managing our online triage platform, KLINIK, and supporting Quality and Outcomes Framework (QOF) activities to help the practice achieve its targets.
- Teamwork: Work collaboratively with colleagues across our multidisciplinary team to support the delivery of effective, high-quality patient care.
Desirable Criteria
Previous experience working within the NHS, a GP practice or another healthcare setting.
Familiarity with GP clinical systems such as EMIS and appointment booking processes.
Understanding of patient confidentiality, data protection and the importance of information governance within a healthcare setting.
Experience dealing with telephone enquiries, appointment management and general administrative duties.
Person Specification
Qualifications
Essential
- Essential Criteria
- Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
- Ability to work effectively under pressure and manage a varied workload in a busy environment.
- Strong organisational, administrative and IT skills, with good attention to detail.
- Ability to work effectively as part of a team, demonstrating flexibility and initiative.
- Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
- A patient-focused approach, demonstrating empathy, patience and a commitment to providing a high standard of service.
- Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.
- Ability to communicate professionally with patients, colleagues and other healthcare professionals
Desirable
- Desirable Criteria
- Previous experience working within the NHS, a GP practice or another healthcare setting.
- Familiarity with GP clinical systems such as EMIS and appointment booking processes.
- Understanding of patient confidentiality, data protection and the importance of information governance within a healthcare setting.
- Experience dealing with telephone enquiries, appointment management and general administrative duties.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Amersham Vale Practice
Address
Suite 5, Waldron Health Centre
Amersham Vale
New Cross
London
SE14 6LD
United Kingdom
Employer's website
https://www.amershamvale.co.uk/ (Opens in a new tab)