About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Clearance Level - Must Be Able to Obtain
Top Secret/SCI Polygraph
U.S. Person Required
Yes
Travel Percentage
<10%
Clearance Level - Must Currently Possess
Top Secret/SCI
U.S. Citizenship Required
Yes
Is Relocation Available
No
Job Description
The Systems Administrator will be part of an elite and agile Operations and Sustainment Team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.
In this role, you will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Senior Systems Administrator will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.
Responsibilities include
Respond to requests for technical assistance in person, via phone, or electronically
Diagnose and resolve hardware and software issues
Research issues using available information resources
Advise users on appropriate action
Follow standard help desk procedures and CONOPS
Log all help desk interactions
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare daily operational status briefings
Stay current with system information, changes and updates
Provide share drive management including administrative responsibilities, training content managers, and configuration management duties
Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.
Additional Qualifications/Responsibilities
Required Education, Experience, & Skills
Associates’ Degree plus 2 years’ of relevant experience or equivalent relevant experience.
Must hold an active Top Secret/SCI clearance
Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Strong customer service skills and experience
Ability to work 24x7 rotating shift schedule
Preferred Education, Experience, & Skills
Experience in Linux and Linux applications Experience
Windows Systems Administration Experience
Experienced in systems operations and specific tools to optimize solutions
Proficiency in MS Word, Excel, MS Project and PowerPoint
Experience with exploitation tools including Socet GXP and Remote View
Knowledge of current and emerging trade craft and content management approaches within the multi-INT customer environment such as Foundation GEOINT, ABI, SOM, OBP, and Analytics
Thorough knowledge of standard and non-standard GEOINT products and content
Understanding of Activity Based Intelligence (ABI) phenomenology and applications
Pay Information
Full-Time Salary Range: $79365 - $134921