About this role
About the Role
We are looking for a Field Application Specialist to join our Diagnostics team in Portugal , covering the territory from Leiria to the Algarve . In this customer-facing role, you will serve as a trusted technical and scientific partner for both customers and the sales organization, supporting laboratory professionals through product demonstrations, user training, implementation activities, and ongoing application and scientific support. You will play a key role in helping laboratories optimize their workflows while ensuring a high level of customer satisfaction and clinical confidence in our solutions.
Please note: This position is offered as a 2 year fixed-term contract to cover a current business need. While there may be the possibility of transitioning to a permanent position in the future, this cannot be guaranteed at this stage and will depend on business requirements.
Key Responsibilities
- Serve as the application specialist for Hematology and Urinalysis solutions , providing expert support exclusively for analyzers and applications within these product lines.
- Provide scientific, technical, and application support to laboratory customers.
- Deliver instrument demonstrations and workflow presentations.
- Train laboratory personnel and key users on products and applications.
- Support the sales team during customer visits, evaluations, and implementation projects.
- Act as a trusted advisor for laboratory workflow optimization.
- Participate in customer acquisition and account development activities.
- Gather market intelligence and competitor information.
- Organize and support scientific workshops, events, and training sessions.
- Collaborate closely with Sales, Marketing, Service, and other internal stakeholders.
- Ensure excellent customer satisfaction and long-term partnerships.
Must-have requirments Eduaction
- Bachelor's degree in Life Sciences, Biomedical Sciences, Biology, Biotechnology, Pharmacy, or related field.
- Experience: Minimum 2 years of experience within the IVD industry.
- Hands-on laboratory experience.
- Experience delivering technical or scientific training.
- Lenguages: Native-level Portuguese Intermediate level of English (B1-B2), with the ability to communicate in a professional environment and understand technical documentation.
- Others: Willingness to travel extensively across the territory from Leiria to the Algarve.
- Soft skills requirements Experience in specialized laboratories.
- Strong presentation and communication skills.
- Customer-focused mindset.
- Strategic thinking and analytical skills.
- Ability to influence and build relationships with stakeholders.
- Competencies Applying Technical Mastery Building Communication and Collaboration Showing Engagement and Motivation Championing customer needs Driving Business Value and Execution Communicating effectively