About this role
- Job title Customer Accounts Administrator Reports to (job title) Operations Director Division & Department Gazelle Location Cape Town Responsibilities Accountabilities DAILY Process invoices as and when schedules are submitted by the branches.
- Maintain sales report from the 1st until closing date.
- Submit invoices/nominations as and when processed.
- Facilitate new account applications in line with company policy guidelines.
- Following up on new customer accounts.
- Deal with customer related queries.
- Identify and address discrepancies.
- Escalate and liaise with relevant parties to resolve customer disputes and queries.
- With approval, process credit notes, which will include all support documentation.
- Capture invoices on customer portals as and when required.
- WEEKLY Document collections (phone or email) Check age analysis and communicate with customers regarding all overdue/ outstanding invoices.
- Communicate with Finance (verbal and written) regarding overdue invoices.
- Identify outstanding debts.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines.
- MONTHLY Maintain and archive financial records and files.
- Maintain the eletronic filing system.
- Prepare the monthly sales report for the Director.
- Maintain the main file and client register.
- Update internal accounting databases and spreadsheets.
- ANNUAL Provide support documentation for annual audit.
Knowledge, Key Skills & Experience Qualification in finance, accounting or any other related field Practical work experience as an accounts payable accountant Strong communication and interpersonal skills Time management – able to work under pressure and respect deadlines Decision making and problem solving skills