About this role
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
SCHEDULE
PRN: 12 hours per pay period IF available hours
7am-730pm OR 730pm-7am
WORK LOCATION**MUST BE AN INDIANA RESIDENT
REMOTE
KEY RESPONSIBILITIES
- Serve as the primary coordinator for behavioral health consultation requests received from hospitals, emergency departments, primary care offices, and specialty clinics.
- Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
- Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
- Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
- Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
- Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
- Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
- Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
- Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
- Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
- Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.
REQUIREMENTS
- Bachelor's degree in related field or equivalent years of experience required.
- 0-3 years of experience is required.
PREFERRED QUALIFICATIONS
- Experience with matrix organization and complex work environment a plus.
- Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required. Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
- Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies.