About this role
The Executive will oversee the CLM Domestic Diversified | Inbound department, shaping business strategy, managing key client accounts, and ensuring seamless delivery of services. This role requires strong leadership, analytical insight, and the ability to collaborate across functions to meet growth targets and maintain high service standards.
- Develop and execute strategic plans for the CLM Domestic Diversified Inbound segment.
- Manage day‑to‑day operations, ensuring service quality and efficiency.
- Lead a cross‑functional team, providing coaching, performance reviews, and career development.
- Cultivate and maintain relationships with key clients and stakeholders.
- Monitor market trends and competitor activities to inform business decisions.
- Prepare and present regular performance reports to senior management.
- Oversee budgeting, forecasting, and resource allocation for the department.
- Implement process improvements to enhance operational workflows.
- Ensure compliance with regulatory and company policies.
- Drive revenue growth through new business opportunities and upselling.
- Bachelor’s degree in Business, Management, or related field; MBA preferred.
- 5+ years of experience in a senior operational or executive role.
- Proven track record in managing inbound service operations.
- Strong analytical and financial acumen.
- Excellent communication and negotiation skills.
- Ability to lead and motivate diverse teams.
- Experience with CLM (Contract Lifecycle Management) platforms is a plus.
- Strategic thinker with a results‑oriented mindset.
- Proficiency in data‑driven decision making and reporting tools.
- Demonstrated ability to build and sustain client relationships.