About this role
The Customer Relationship Executive (CRE) will serve as the primary point of contact for our domestic BFSI clients, handling inquiries, troubleshooting problems, and delivering accurate information about our services. Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will help maintain high levels of client satisfaction and contribute to the efficiency of our back‑office processes.
- Respond promptly to inbound customer calls, emails, and chat messages.
- Identify, investigate, and resolve client issues in a timely manner.
- Provide clear, accurate information about products, services, and processes.
- Document all interactions and resolutions in the CRM system.
- Escalate complex cases to senior support or relevant departments as needed.
- Follow up with customers to ensure issue resolution and satisfaction.
- Collaborate with the back‑office team to streamline workflows and improve service delivery.
- Maintain up‑to‑date knowledge of BFSI regulations and company policies.
- Participate in regular training sessions and performance reviews.
- Contribute to the development of FAQs, knowledge base articles, and process improvements.
- Minimum 1‑2 years of experience in customer service or relationship management, preferably in BFSI.
- Excellent verbal and written communication skills in English.
- Strong problem‑solving abilities and attention to detail.
- Proficiency with CRM tools and Microsoft Office Suite.
- Ability to handle high‑volume interactions while maintaining professionalism.
- Basic understanding of banking, financial services, or insurance terminology.
- Team‑player attitude with a proactive approach to collaboration.
- Flexibility to work in shift‑based schedules as required.
- High school diploma or equivalent; bachelor's degree is a plus.
- Demonstrated commitment to delivering superior customer experiences.