About this role
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect with people, the better life on earth becomes.
We love our role in the world and we’re looking for the right people to help us maintain and grow!
Role Purpose
Administer contact center plans and programs to deliver sales and service propositions and enhance customer satisfaction in line with business strategy and financial objectives, Group guidelines and policies
Key Requirements
- Administer implementation of contact center plans and programs
- Execute inbound/ outbound phone calls, emails and web-based chats/instant messaging to handle customer inquiries, orders, service requirements and complaints.
- Achieving sales, service and customer satisfaction targets and delivery of high quality of service
- Handle customer queries generated on telephone, emails and web-based chats/instant messaging, clarify issues and solve problems for customers
- Keep self-updated on company's products and services
- Gather relevant information to respond to customer inquiries related to organizational products/ services
- Highlight issues for better development and administration of contact center processes and systems
- Apply day-to-day standard organizational procedures and processes within contact center
- Verify invoices and assist in customer payment arrangements with Finance
- Skills:
- contact centers
- Customer Queries
- Customer Service
- Data Entry
- Handling Complaints
- Leadership
- Microsoft Excel
- order management
- Problem Solving
- Time Management
Minimum Requirements
- Grade 12
- Bachelor’s Degree or equivalent experience/qualification will be an added advantage
- Less than 2 years of experience
- DHL is an equal opportunity employer and encourages applications from the designated groups e.g. women and people with disabilities in terms of the Affirmative Action (Employment) Act No. 29 of 1998)
We are looking forward to your application