About this role
Salary: £25,000 - 28,000 per year
Requirements
- Support desk experience in a similar position
- One year of telecoms support experience
- Telecoms industry experience is desirable
- Ability to resolve complex issues efficiently and promptly
- Strong customer service and relationship-building skills
- Self-starter with excellent troubleshooting skills
- Ability to commute to or relocate to London SE1 3JW
- UK work authorisation
Responsibilities
- Act as the first point of contact for incidents and service requests, ensuring tickets are logged correctly
- Resolve first- and second-line queries and faults involving traditional telephone lines (WLR), hosted telephony, broadband, Ethernet and mobiles
- Work with partners, their customers and IT teams to troubleshoot and resolve queries and faults
- Provision orders for services including SoGEA, FTTP, Ethernet and hosted systems such as Xelion, Horizon and Phoneline+
- Handle wholesale mobile and IoT provisioning
- Coordinate with partners and internal stakeholders on new order journeys and processes, ensuring each stage is accurately logged, ordered and deployed
Technologies
- Ethernet
- IoT
- Support
- Mobile
More
We are Tela Technology, one of the UKs largest independently owned communication solutions providers, delivering telecoms and IT products and services nationwide. Our customer-first approach focuses on building strong relationships and providing products, services and support that benefit customers, their businesses and teams. We value autonomous working, accountability and problem-solving, and offer training and development with opportunities to build a career in telecoms.
This is a full-time, permanent hybrid role based in London Bridge. Training is in person five days a week for the first month; afterward, the role is office-based Tuesday to Thursday and remote Monday and Friday. Starting salary is £25,000–£28,000, depending on experience. Benefits include a healthcare cash plan, employee assistance programme, employee and store discounts, discounted gym membership, company pension, health and wellbeing programme, life insurance, sick pay, on-site parking, and private medical care and life assurance after two years service. We are an equal opportunities employer and welcome applications from all individuals.
last updated 44 week of 2026