About this role
Salary: £21,000 - 61,000 per year
Requirements
- Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre.
- Ability to interpret business requirements and solution architect designs and translate them into functional CRM and contact centre solutions.
- Knowledge of case management, queues, routing, SLAs, voice, email, and digital customer channels.
- Experience with telephony integration, including Teams Phone, Direct Routing, ACS, and SIP-based voice solutions.
- Experience using Power Platform technologies, including Dataverse, Power Automate, and Power BI.
- Experience supporting solution deployments, testing, release management, and promotion between development, test, and production environments.
- Strong troubleshooting, stakeholder engagement, and documentation skills.
- Understanding of security, governance, and data protection requirements.
Responsibilities
- Configure, deploy, and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation, and customer service improvements aligned with business requirements.
Technologies
- Architect
- CRM
- Support
- Power BI
- Security
- Office 365
More
We are recruiting on behalf of a Local Authority for a Functional Developer – Dynamics 365 Contact Centre & CRM. This is a five-month contract, working 37 hours per week. The successful candidate will be required to attend two to five meetings onsite in Lincoln during the contract.
last updated 44 week of 2026