About this role
Salary: £? - ? per year
Requirements
- 6+ years of relevant IT Operations experience
- Senior IT Operations or Technology Operations leadership experience
- Experience leading large-scale transformation and change
- Strong ITSM and service management knowledge
- Experience developing target operating models (TOMs), strategies and roadmaps
- Exposure to ServiceNow, cloud, Microsoft 365 and SaaS environments
- Strong supplier and senior stakeholder management skills
- Ability to work autonomously in complex organisations
- Government or wider public sector experience is highly desirable
- Candidates must be eligible for BPSS clearance at a minimum; current SC clearance is a significant advantage
- Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile
Responsibilities
- Shape our future IT Operations strategy and operating model
- Assess current-state maturity and define future-state roadmaps
- Lead major IT Operations and service transformation
- Improve service management across incident, problem, change, release and service desk
- Support self-service, automation and emerging AI-enabled operations
- Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
- Influence senior stakeholders across complex organisational boundaries
- Manage and work with technology suppliers and service partners
Technologies
- AI
- AWS
- Azure
- Cloud
- Support
- ITIL
- ITSM
- Microsoft 365
- ServiceNow
- TOGAF
- Office 365
- DevOps
More
We are seeking a senior Principal Technologist – IT Operations to help shape a strategic IT Operations capability across a large UK public sector environment. This is a strategic transformation role, rather than a traditional business-as-usual operations position, focused on assessing current capabilities, defining future operating models and developing a long-term strategy and transformation roadmap. The 12-month contract is based in London, Bristol or Manchester, with hybrid working and regular team days primarily in London or Manchester; 100% remote working is not available. The rate is £775–£800 per day, and the role is inside IR35.
last updated 44 week of 2026