About this role
Salary: £26,000 - 28,000 per year
Requirements
- Experience in IT support or a similar technical role.
- An IT degree or relevant qualifications, a genuine interest in technology, and a desire to develop an IT career.
- A good understanding of Windows-based systems and Microsoft applications.
- Knowledge of Android and/or iOS devices.
- Strong communication and problem-solving skills.
- A customer-focused approach and the ability to explain technical issues clearly to non-technical users.
- Experience with Microsoft Azure, Microsoft 365, or iManage; training will be provided.
- Experience working in a legal or professional services environment is advantageous.
- Applicants must have the right to work in the UK.
Responsibilities
- Provide first-line IT support, diagnosing and resolving hardware, software, network, and user issues.
- Set up, configure, and maintain laptops, mobile devices, and user accounts.
- Manage user permissions, access controls, and system login issues.
- Support Microsoft 365, SharePoint, Teams telephony, and video conferencing technology.
- Assist with software testing, installations, system upgrades, and IT improvement projects.
- Provide on-site and remote technical assistance to colleagues.
- Liaise with external IT support providers and suppliers to resolve technical issues.
- Maintain accurate incident logs, manage support tickets, and provide users with regular updates.
- Collaborate with the wider technology team to deliver projects and improve IT services.
Technologies
- Android
- Azure
- Hardware
- Support
- Microsoft 365
- Mobile
- Network
- SharePoint
- Windows
- iOS
- Office 365
- Cloud
More
We are recruiting a Junior IT Support Analyst to join the technology team at an established professional services law firm in Londons West End (W1). The role supports approximately 200 employees and partners as part of a friendly team of five. It is full-time, with a 35-hour week worked on a shift pattern between 8:30 a.m. and 6:30 p.m. The salary is £26,000–£28,000 plus a discretionary bonus. Hybrid working, including up to two days from home, is available after probation. We provide training and development in a supportive environment.
Benefits include private medical and dental insurance, pension contributions of up to 5%, 24/7 remote GP access, a season ticket loan, a Cycle to Work scheme, eye care vouchers, an enhanced Employee Assistance Programme with leadership and life coaching, a complimentary cooked staff lunch every six weeks, additional house-moving leave subject to firm policy, and life assurance of four times annual salary, capped at £500,000.
Huntress Search Ltd acts as a recruitment agency for permanent roles and a recruitment business for temporary roles. We support a diverse and inclusive recruitment process and encourage applications from all backgrounds, with measures in place where required to promote a fair process.
last updated 44 week of 2026