About this role
Salary: £36,000 - 42,000 per year
Requirements
- At least three years of hands-on experience working for an MSP
- Strong 2nd/3rd line support and troubleshooting skills
- Experience handling technical escalations
- Confident communication with clients and colleagues
- Ability to work independently
- Full UK driving licence
- Based within reach of Edinburgh and the Lothians for client visits
- Microsoft certifications are welcome; practical experience is valued more highly
Responsibilities
- Provide hands-on 2nd/3rd line support
- Act as an escalation point for other engineers
- Support varied client environments, including infrastructure migrations
- Investigate unfamiliar problems, identify root causes, use available resources and take ownership through to resolution
Technologies
- Active Directory
- Support
- Microsoft 365
- Security
- Windows
- Office 365
More
We are recruiting for a Senior IT Support Engineer at an established Edinburgh MSP. The role is home-based, with client visits in Edinburgh and the Lothians, typically 1–2 days per week as required. The salary is £35,000–£42,000, depending on experience, and we support relevant professional accreditations and courses. The technical environment includes Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, Group Policy, networking, virtualisation, backup and recovery, and endpoint and infrastructure security. The company is described as approachable and down to earth, and previous placements have spoken highly of their experience there.
last updated 44 week of 2026