About this role
Salary: £30,000 - 35,000 per year
Requirements
- 1–2 years experience supporting a CRM, ERP, or business application
- Experience troubleshooting and resolving system or application issues
- Strong customer service and stakeholder engagement skills
- Excellent communication and problem-solving abilities
- Strong attention to detail and willingness to learn new technologies
- Experience working with Microsoft Office applications
- Ability to manage multiple priorities and work effectively independently and as part of a team
- Strong analytical mindset and interest in business systems and technology
- Microsoft Dynamics 365 experience is highly desirable; experience with other CRM platforms is also considered
- Experience with the Microsoft Power Platform is highly desirable
- Exposure to Power BI or reporting tools is highly desirable
- Experience supporting CRM users in a business environment is highly desirable
- Understanding of system configuration, testing, and change management processes is highly desirable
- Knowledge of SQL, reporting, or business intelligence tools is highly desirable
- Relevant Microsoft certifications or training are highly desirable
Responsibilities
- Provide application support for our CRM platform and associated business systems
- Investigate, troubleshoot, and resolve system issues and user queries
- Support administration and configuration of Microsoft Dynamics 365
- Assist with system enhancements, upgrades, testing, and release activities
- Work with users to understand issues and gather system requirements
- Support reporting, dashboard, and data management activities
- Create and maintain system documentation, user guides, and knowledge base articles
- Liaise with third-party suppliers and internal stakeholders as required
- Support user acceptance testing and quality assurance processes
- Contribute to ongoing improvements and optimisation of CRM processes and functionality
Technologies
- Business Intelligence
- CRM
- ERP
- Support
- Microsoft Power Platform
- Power BI
- SQL
- Office 365
- Network
More
Were recruiting a CRM Application Support Analyst for a well-established organisations Information Services team. The role is based in Kenilworth, with 2–3 days on-site each week, and offers a permanent contract with a salary of £30,000–£35,000. Youll work with a business-critical Microsoft Dynamics 365 environment alongside senior systems specialists and developers. The position offers learning and development opportunities, including the potential to build a long-term career as a Dynamics 365 Developer and gain exposure to configuration, the Power Platform, reporting, and development activities.
last updated 44 week of 2026