About this role
Salary: £? - ? per year
Requirements
- Experience in technical field support, IT infrastructure, or airport operations, supporting business-critical operational systems
- Proven troubleshooting and fault-finding skills
- Working knowledge of Windows operating systems and network fundamentals
- Strong customer service skills and confidence working independently across multiple locations
- Full UK driving licence and willingness to travel extensively and work airside, subject to airport security clearance
- Desirable: airport industry experience; experience with border control, passenger processing, self-service or biometric technologies; support for kiosks, gates, workstations, and network-connected devices; ITIL Foundation; Health & Safety awareness training; or experience in regulated operational environments
Responsibilities
- Provide Level 1 and Level 2 support for airport operational systems, resolve incidents within SLA, and escalate complex faults to engineering and product teams
- Carry out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks, and system validation
- Install, configure, and commission hardware and software for deployments, upgrades, and technology refresh programmes through acceptance testing and go-live
- Serve as a primary technical contact for operational stakeholders and airport authorities, provide service updates, and participate in operational reviews
- Follow airport security, permit-to-work, and Health & Safety procedures, and maintain accurate incident, maintenance, and asset records
- Participate in the on-call rota, emergency restoration during critical incidents, and planned overnight maintenance
Technologies
- Hardware
- Support
- ITIL
- Network
- Security
- Windows
More
We are recruiting a Technical Support Specialist for a 12-month contract at Heathrow, on-site five days per week, at £170 per day inside IR35. The role supports mission-critical passenger and operational technology in live airport operations. Shifts are either days (09:00–17:30) or nights (23:00–07:30), with frequent travel between airport locations and participation in a 24x7 on-call support model. We are Deerfoot Recruitment Solutions Ltd, an independent UK technology recruitment consultancy. For every CV sent to clients, we donate £1 to The Born Free Foundation, and we are a Climate Action Workforce in partnership with Ecologi. We also offer a referral reward programme with payouts at interview and placement milestones. We act as an Employment Business for this vacancy.
last updated 44 week of 2026