About this role
Salary: £47,000 - 75,000 per year
Requirements
- Proven GDS experience, including knowledge of the GDS Service Standard and design principles
- Hands-on experience leading user research using qualitative, quantitative and mixed methods, and knowing when to apply each
- Experience across the service lifecycle, from discovery through design and delivery
- Experience leading research in multidisciplinary agile teams and using prototypes to test hypotheses, assumptions and user journeys
- Strong storytelling, stakeholder management and facilitation skills
- Desirable: experience using AI-powered research tools
- Must be willing and eligible to undergo SC security clearance
- Must have been resident in the UK for a minimum of five years
Responsibilities
- Lead research for your team, selecting appropriate approaches and methods and using AI tools to improve efficiency and scale
- Plan and conduct qualitative studies, including remote and in-person interviews, observations, diary studies and usability testing
- Apply quantitative methods such as surveys, working with the analytics team to provide a holistic view
- Work with clients, product managers, designers, developers and fellow researchers to plan high-impact research
- Involve your team in analysis and synthesis, and communicate findings that inform evidence-based design decisions
- Interpret and contextualise AI-generated insights, ensuring they are accurate and used ethically
Technologies
- AI
- AWS
- Security
- Cloud
- UX UI Design
More
We are recruiting for a User Researcher to join our clients growing Experience Design team at a large global technology consultancy, helping shape research for government digital services and the use of AI in research in an ethical, inclusive and human-centred way. The role is hybrid, with two days a week in the office and a choice of UK locations, including London, Birmingham, Manchester, Leeds and Glasgow. Salary is £47,000–£75,000, depending on experience, plus a training budget and benefits. We offer access to a range of courses and external certifications, such as AWS and Microsoft, a generous core and flexible benefits package, and a supportive community of design and research experts. The vacancy is advertised by Deerfoot Recruitment Solutions Ltd, which donates £1 for every CV sent to clients to The Born Free Foundation and partners with Ecologi as a Climate Action Workforce.
last updated 43 week of 2026