About this role
Salary: £28,000 - 28,000 per year
Requirements
- Previous experience in a technical support role
- Excellent problem-solving and analytical skills
- Effective written and verbal communication skills
- Self-motivated, with a positive attitude
- Ability to work under pressure while maintaining quality and attention to detail
- Full driving licence and access to your own vehicle
Responsibilities
- Provide prompt, effective first-line technical support to clients by phone, email, and remote desktop
- Identify, diagnose, and resolve software-related problems and technical issues
- Help clients install and initially configure software products
- Keep up to date with software updates and features, and share relevant knowledge with clients
- Escalate complex issues to the second-line support team
- Provide clients with basic training on using the software
- Maintain accurate records of client interactions, technical issues, and resolutions
- Help test new software releases and updates, identifying and reporting bugs
Technologies
- Support
More
We are a provider of software solutions seeking a Software Support Advisor to join our close-knit team in Dursley. The role offers a salary of £28,000 plus an annual profit-share bonus and benefits, including health benefits, pension and healthcare schemes, and 25 days of annual leave plus bank holidays. We are committed to employee development as an Investor in People. Working hours are predominantly Monday to Friday, 9am to 6pm, with four days in the office and one day per week from home. The office location requires access to your own transport.
last updated 44 week of 2026