About this role
Salary: £28,000 - 28,000 per year
Requirements: Previous experience within a Technical Support roleExcellent problem-solving and analytical skillsThe ability to communicate effectively, both written and verbalSelf-motivated with a positive attitudeAble to work under pressure whilst maintaining quality and attention to detailA full driving licence and access to own vehicle Responsibilities: Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessionsIdentifying, diagnosing, and resolving software-related problems and technical issuesAssisting clients with the installation and initial configuration of software productsKeeping up-to-date with the latest software updates and features, sharing knowledge with clientsEscalating complex issues to the 2nd Line Support teamsOffering basic training to clients on using the software effectivelyMaintaining accurate records of client interactions, technical issues, and resolutionsAssisting in testing new software releases and updates to identify and report bugs Technologies: Support More:
We are a provider of software solutions based in Dursley, offering a Software Support Advisor role in a close-knit team. The position is predominantly office-based, with 4 days in the office and 1 day per week working from home, and access to your own transport is required due to the office location. We offer a salary of £28,000 plus bonus and benefits, including annual profit share bonus, health benefits, 25 days annual leave plus bank holidays, good pension and healthcare schemes, and a commitment to employee development as an Investor in People. The role is generally Monday to Friday, 9am to 6pm.
last updated 34 week of 2026