About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and motivated Administrator to join our specialist Fatigue Service, and also support the wider Clinical Health Psychology Service.
Our Fatigue service provides assessment, treatment and support for adults experiencing persistent fatigue associated with long-term health conditions, including ME/CFS & post-covid fatigue. Based within a friendly and supportive multidisciplinary team, you will play a vital role in helping patients access timely and high-quality care.
As an integral member of the team, you will work closely with Occupational Therapists, Psychologists and Physiotherapists to ensure the smooth and efficient running of the service. You will be involved in a variety of administrative tasks, including managing referrals, coordinating appointments, supporting group programmes and acting as a key point of contact for patients and professionals.
This is a rewarding and varied role that offers the opportunity to develop valuable skills within a specialist and evolving area of healthcare. We are looking for someone who is organised, proactive, has excellent communication skills and enjoys working as part of a team committed to improving the lives of people living with fatigue-related conditions.
Join us and be part of a service that makes a real difference to patients' health, wellbeing and quality of life every day.
Main duties of the job
To contribute as part of the team in providing effective administration in support of Fatigue Services and wider Clinical Health Psychology Services, to an agreed quality standards and in accordance with the Trust administration service requirements. The post holder will communicate with staff and managers on a regular basis delivering excellent administrative support and patient care.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Provide general administrative support for Fatigue Services, Clinical Health Psychology Services and team members, to include:
Support the administrative tasks across the patient pathway, from supporting completion of tasks, admin of referrals, waitlists, groups and general admin tasks for patients and clinicians.
Responsible for the maintenance of records, electronic and paper which is required by the clinical team, this information may be of a sensitive nature.
Support management of client electronic and face to face appointments.
Support and arrange meetings as required, including preparation of agendas, taking and timely distribution of minutes.
When appropriate, support Mountbatten House Reception and admin for the building
Person Specification
Education and Training
Essential
- Min 2 GCSEs
- Microsoft Packages - training, skills and experience
Desirable
- Systm One experience
- NHS experience
Skills and experience
Essential
- Evidence of strong adminstrative skills
- Evidence of strong communication skills
Desirable
- Solution focused and problem solving approach
- Can work independently and autonomously
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Mountbatten House
High St South
Dunstable
LU6 3HD
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)