About this role
Job summary
Join Our Integrated Sedgemoor Neighbourhood Administration Team
Are you a proactive, collaborative team player ready for a rewarding new challenge? The Bridgwater and North Sedgemoor Integrated Administration Team is looking for an enthusiastic Integrated Administrator to join us and play a key part in supporting our busy neighbourhood service.
This is a varied, hands-on role with regular working across the Bridgwater and North Sedgemoor Neighbourhood Hubs, five days per week between 8am and 6pm. You will also take part in a team rota providing twilight cover on Tuesdays until 10pm and, currently, cover every other Saturday from 8am to 4pm. Your main bases will be Bridgwater Community Hospital and The Mulberry Centre in Berrow, with occasional travel to other locations across the Bridgwater and North Sedgemoor Neighbourhood Service, including Cheddar Medical Centre, Glanville House and the Peter Holmes Annex at Burnham-on-Sea War Memorial Hospital. To help you work confidently across our locations, you must be a car driver with a valid, full UK driving licence.
Main duties of the job
At the heart of our Neighbourhood service, you will provide responsive, varied administrative support that helps colleagues deliver excellent care and keeps the team running smoothly. Working within our busy Single Point of Access Hub, you will be a key point of contact--handling calls and emails from external stakeholders with confidence and professionalism, while supporting internal colleagues with a wide range of essential administrative tasks. This is a lively, fast-paced environment where priorities can change quickly, your contribution will make a real difference, and no two days will be the same.
For a full overview of the role and its responsibilities, please refer to the main job description.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
Manage daily incoming and outgoing post, scanning and the movement and secure maintenance of administrative files and records, including referrals, attendances, discharges and deaths. Maintain effective office systems for filing, diaries, room bookings, meetings and appointments; ensure relevant papers, files, equipment and refreshments are available. Compile standard letters, order agreed items, prioritise work, use initiative and meet deadlines while maintaining confidentiality and secure working practices. Attend mandatory and other agreed training.
Produce accurate, appropriately presented reports, letters, minutes, forms and other documents. Enter and maintain referral, appointment and related information on Trust systems; manage appointment systems, identify capacity issues and escalate them to the Senior Administrator or team leaders. Attend meetings when required, take notes or minutes and complete agreed actions. Undertake hub shifts, answer telephones, receive referrals, provide appropriate information to patients, carers and healthcare professionals, manage shared email inboxes and maintain weekly out-of-hours lone-working records.
Attend administration team meetings; set up equipment and meeting rooms; and move files within the work area. Maintain concentration when taking and transcribing minutes and respond appropriately to frequent unforeseen interruptions. The role involves prolonged computer and VDU use, including sitting in a restricted position for approximately 60% of working time; follow Trust guidance on safe workstation, VDU and keyboard use. Comply with Somerset NHS Foundation Trust policies and procedures, particularly those relating to confidentiality, health and safety and financial instructions.
Person Specification
Qualifications
Essential
- Good standard of general education with English and maths GCSE standard or equivalent
- NVQ level 3 or equivalent standard qualification
Desirable
- NVQ 3 business and administration or working towards within agreed time scale.
- ECDL (European Computer Driving Licence)
Experience
Essential
- Knowledge of information technology packages including Microsoft Word, Excel, Outlook, and PowerPoint
- Experience of using electronic systems
- Experience of setting up and maintaining office systems
- Appropriate and significant amount of administrative experience
- Proven teamwork experience
Desirable
- Previous NHS experience.
- Experience of using hospital electronic systems e.g Rio, Integra, E-roster, ICE
Additional Criteria
Essential
- Please see attached Job Description and Person Specification for additional criteria.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Bridgwater Community Hospital
Bower Lane
Bridgwater
Somerset
TA6 4GU
United Kingdom
Employer's website
https://www.somersetft.nhs.uk/ (Opens in a new tab)