About this role
Job summary
Contract: Permanent Hours: 14 hours per week Closing date: 30 November 2026
Working pattern
- Monday: 8:00am 3:00pm
- Tuesday: 11:30am 6:30pm
Biddulph Valley Surgery is looking for a friendly, organised and enthusiastic Medical Receptionist to join our team on a permanent basis.
As the first point of contact for our patients, you will play an important role in providing a welcoming, professional and efficient reception service. The successful candidate will be approachable, compassionate and able to work well in a busy environment while maintaining confidentiality at all times.
Main duties of the job
- Welcoming patients and visitors in a professional and friendly manner.
- Answering telephone calls and dealing with patient enquiries efficiently.
- Booking, amending and cancelling appointments.
- Maintaining accurate patient records and protecting confidential information.
- Signposting patients to the appropriate healthcare professional or service.
- Supporting the wider practice team with general administrative duties.
- Following practice policies and procedures, including data protection requirements.
About us
Our practice is supported by a friendly, multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, all working together to deliver an effective and welcoming service for our patients.
As a training and research practice, we are committed to continuous learning, improvement and developing our services to meet the needs of our patients. We are proud to be a Safe Surgery and an accredited Veteran Friendly GP Practice.
We are looking for enthusiastic, reliable and caring individuals who share our commitment to excellent patient care and want to make a positive contribution to our team and the wider community.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
- A caring, empathetic and patient-focused approach, with the ability to treat everyone with dignity, respect and confidentiality.
- Good organisational skills, with the ability to prioritise tasks and manage a busy workload.
- Ability to remain calm and professional when working under pressure and dealing with challenging situations.
- Good IT skills and confidence in using computer systems, with a willingness to learn new software and processes.
- Ability to work effectively both independently and as part of a team.
- Good attention to detail and the ability to follow procedures and instructions accurately.
- Understanding of the importance of confidentiality, data protection and handling sensitive information appropriately.
- Reliable, flexible and punctual, with a positive attitude towards work.
- Willingness to undertake relevant training and ongoing development.
- Ability to work the advertised hours and provide flexibility to meet the needs of the practice.
Desirable
- Emis Web
- Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Biddulph Valley Surgery
Address
Biddulph Primary Care Centre
Wharf Road
Biddulph
ST8 6AG
United Kingdom
Employer's website
https://www.biddulphvalleysurgery.nhs.uk/ (Opens in a new tab)