About this role
Role: Credit Controller - 6 month FTC Location: Wythenshawe - 3 days per week hybrid working Package: Competitive salary + Up to 12% Pension, Health Care, and other flexible benefits Role Purpose: To support the Credit Manager within the specific Business Line. To take responsibility for collections, investigate queries, resolve issues efficiently, adhere to escalation processes and deliver a high level of customer service to internal and external customers.
Main Duties and Responsibilities
Credit Control & Collections
- Proactively manage customer accounts to ensure timely cash collection in line with agreed credit terms.
- Manage the assigned debt ledger and minimise aged debtors through effective application of the escalation process.
- Use multiple systems to retrieve data and information to support debt recovery and cash collection activities.
Customer Service & Query Resolution
- Resolve customer queries within the agreed 10-day SLA.
- Deliver a high standard of customer service to both internal and external stakeholders.
- Maintain effective communication with customers to ensure timely resolution of outstanding issues.
Ledger Management & Administration
- Maintain accurate and up-to-date ledger records against each account and document.
- Ensure all collection activities, communications, and account updates are recorded appropriately.
Escalation & Recovery Management
- Raise Letter Before Action (LBA) documentation where required and monitor adherence to the associated 10-day SLA.
- Escalate overdue accounts and unresolved issues in accordance with company procedures and policies.
Performance & Service Delivery
- Support the achievement of cash collection targets and debtor reduction objectives.
- Contribute to the delivery of agreed departmental KPIs and service level agreements. General Responsibilities
- Perform ad hoc duties and projects as required.
- Support wider finance and business objectives as requested by management.
Experience & Skills Required
- Experience within Credit Management managing residential accounts.
- Customer-focused approach.
- Collaborative and proactive approach to process improvement.
- Identify opportunities for cost savings and improvements.
- Effective verbal and written communication skills.
- Ability to work to deadlines and manage priorities.
- Excellent attention to detail.
- Self-motivated and able to take ownership of daily duties.
What’s in it for you?
Competitive salary 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days Combined employee/employer pension contributions of up to 12% Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services Working for an Industry leading global Inspection company