About this role
Client Service Associate G&G Wealth – Scottsdale, AZ G&G Wealth is an experienced, women-founded wealth management team that provides tailored guidance to individuals, families, and businesses. Our team is committed to serving as a trusted partner through every stage of a client’s financial life, combining personalized advice with responsive, relationship-driven service.
- Position Overview The Client Service Associate is an experienced financial services professional who delivers high-touch support to clients and serves as a trusted operational partner to the advisory team.
- This individual brings strong knowledge of industry practices, account administration, and applicable rules and procedures; anticipates client needs; and takes ownership of complex service requests from initiation through resolution.
- The role requires sound judgment, exceptional follow-through, and the ability to build lasting client relationships while maintaining accuracy, confidentiality, and compliance. ¨ Serve as a primary service contact for an assigned group of clients, developing trusted relationships and delivering a proactive, personalized experience. ¨ Manage complex client requests and account maintenance from initiation through completion, communicating status, resolving issues, and ensuring timely follow-up. ¨ Prepare, review, and process new-account, transfer, distribution, contribution, beneficiary, money-movement, and other service documentation with a high degree of accuracy. ¨ Apply working knowledge of financial services industry rules, firm policies, privacy standards, and supervisory procedures; escalate questions or exceptions to the appropriate compliance or operations resource. ¨ Coordinate with custodians, broker-dealer and RIA partners, product sponsors, and internal teams to research and resolve operational matters. ¨ Prepare for client meetings by organizing reports, statements, forms, and follow-up items; participate in meetings as appropriate and ensure commitments are completed. ¨ Maintain complete and accurate client records, contact notes, workflows, and required documentation in the client relationship management system. ¨ Anticipate client needs and identify opportunities to enhance service, deepen relationships, and connect clients with the appropriate team member or resource. ¨ Support client onboarding and ongoing service initiatives, including scheduling, communications, events, and other relationship-management activities. ¨ Help improve workflows, procedures, and service standards; share industry and operational knowledge with other team members and provide guidance on routine service matters. ¨ Safeguard confidential information and consistently demonstrate professionalism, sound judgment, and attention to detail.
- What Success Looks Like The successful candidate is a knowledgeable, dependable professional who earns client confidence, stays current on industry practices and firm procedures, takes ownership of details, and strengthens the team’s ability to deliver an exceptional client experience.
- Securities offered through LPL Financial, member FINRA/SIPC.
- Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.