About this role
Marcus Evans is a UK-based international company with offices around the world. We provide business information, events and professional services to clients across a wide range of industries and markets. We are looking for a Junior IT Support Executive to join our Islamabad office.
This is an ideal opportunity for a fresh IT/Computer Science graduate or someone at the beginning of their IT career who has good technical fundamentals and wants to develop their skills within a global IT environment. This is primarily a Level 1 IT support role . Previous commercial IT experience is helpful but not essential , and training will be provided. Location: Islamabad i-8 Markaz – Office based role Working hours: 4pm–1am Islamabad time (including one hour break) (some flexibility where required)
Key Responsibilities
- Provide Level 1 technical support to users locally and remotely.
- Troubleshoot Windows 10/11, laptops, desktops, software and general hardware issues.
- Assist users with Microsoft 365, Outlook, Teams, OneDrive and other business applications.
- Carry out basic user administration in Active Directory and Microsoft Entra ID, including password resets and account unlocks.
- Assist with Microsoft Intune device management and deployment.
- Troubleshoot basic network, Wi-Fi and VPN connectivity issues.
- Log and manage support requests through the Service Desk and escalate more complex issues to senior IT teams.
- Help maintain IT equipment and provide hands-on support within the Islamabad office.
- Work with our wider IT teams supporting offices around the world.
- What We're Looking For Degree or qualification in IT, Computer Science or a related subject, or currently completing one.
- Good understanding of Windows and general PC troubleshooting.
- Basic knowledge of Microsoft 365, Active Directory, Entra ID and networking.
- An interest in learning technologies such as Microsoft Intune and cloud-based IT services.
- Good written and spoken English.
- A helpful attitude, good problem-solving skills and willingness to learn.
- Fresh graduates are encouraged to apply.
- Microsoft certifications such as MS-900 or AZ-900 are helpful but not required . We are an equal opportunity employer and value diversity.
- All employment decisions are based on qualifications, merit and business need.
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