About this role
External
Job Description Job Responsibilities
1. Quality Assurance (In-Process & Systems)
- Ensure transformers are manufactured as per applicable IS/IEC/ANSI/NEMA specifications.
- Lead in-process quality checks and non-conformance management.
- Develop and implement Quality Assurance Plans (QAPs), PFMEA, Control Plans, and Process Flow Diagrams.
- Handle customer inspections and audits independently.
- Conduct process audits, documentation audits, and system audits.
- Manage internal NCs and customer complaints using RCA and CAPA tools (5-Why, Fishbone).
- Support design reviews and identify manufacturing checkpoints.
- Knowledge of manufacturing processes for Dry and Oil-cooled Transformers, including those used in VFD applications.
- Maintain calibration and upkeep of QA instruments and in-process setups.
- Coordinate compliance with ISO 9001:2015 and Integrated Management System (IMS) documentation.
- Knowledge on Routine, Type, and Special Testing up to 132kV class transformers.
- Prepare and Review SOPs, procedures and Work instructions.
- Develop check sheets, formats and procedures for complex transformers (e.g., multi-winding, special designs).
- Handle technical customer interactions related to inspections, testing, and quality issues.
- Ensure accuracy, reliability, and traceability of test results through robust QC systems.
- Provide technical support to New Product Development (NPD) teams.
2. ISO systems Responsibilities
- Liaise with QCIN and certification bodies.
- manage training needs and conduct internal quality audits.
- Ensure process compliance with ISO 9001 standards.
3. Team Leadership & Development
- Recruit, train, and mentor a team of QA engineers and technicians.
- Define team roles, set performance expectations, and conduct evaluations.
- Develop competency matrix and training plans.
- Cultivate a high-performance and quality-focused team culture.
4. Customer Complaint & Field Failure Analysis
- Lead investigation and resolution of customer complaints and field return failures.
- Analyse defect trends using QA metrics, Pareto charts, and other tools.
- Implement effective corrective and preventive actions (CAPA).
- Ensure timely feedback to production to prevent recurrence.
5. Resource and Equipment Management
- Ensure all QA equipment is properly calibrated and maintained.
- Plan procurement of consumables and equipment.
- Optimize resource allocation and manage departmental budgets.
Competencies Championing Customer Needs Driving Continuous Improvement Managing Resources Critical Thinking Communicating Effectively Solving Complex Problems Delivering High Quality Work