About this role
External Job Description Explain the need to add an extra HC to do this job Required for quick resolution of service support in West & South region including supervision of commissioning, attending customer complaints & coordinating in site support activities. Currently only one person is taking care of all site activities. Purpose of the Role
- 1. Regional presence of service engineer for timely closure of issues
- 2. Attending contractual requirements for installation & commissioning supervision
- 3. Quick resolution of complaints at site Key Metrics of the Role
- On time site support for west & South Region
- Customer complaints resolution at site
- Feedback from site for improvement actions at plant activities
- Co- ordination in ASR at various sites & their commercial activities completion
- Evaluation of ASRs
- Conducting Customer Trainings at sites
- Analysis of customer complaints at with feedback from site
- Ensuring corrective actions identified in installation & commissioning. Key Deliverables
- Customer complaints resolution at site
- Evaluation of ASRs
- Conducting Customer Trainings at sites
- Ensuring corrective actions identified in installation & commissioning Competencies Solving Complex Problems Managing From a Distance Resolving Conflict Managing Risk Customer Centricity