About this role
This role is responsible for providing comprehensive FAB support, system maintenance, within a manufacturing and technical environment, ensuring the smooth operation of critical systems and equipment.
FAB Support
- Provide first-line support by triaging and resolving service tickets.
- Set up and maintain backups for tool computers.
- Setup & Configure new Operator Computer Station in FAB.
- Install, troubleshoot printers.
Software Management & Installation
- Manage and track software renewals (3rd party license software).
- Install various software programs on user laptops as required.
System Maintenance & Troubleshooting
- Diagnose and resolve issues related to Tool data loading and system connectivity.
- Troubleshoot and restore functionality for monitors / Alarms.
- Configure and maintain Virtual Machines as needed.
Operational Collaboration
- Attend morning FAB Operations meetings to identify and address potential issues & operational impacts.
- Provide off-hours support on a rotational basis, ensuring critical systems and services are maintained outside of standard business hours & provide help to troubleshoot issues as required.
- Proficiency in troubleshooting and resolving hardware and software issues.
- Experience with printer installation, configuration, and maintenance.
- Experience with Windows networking, windows domain, DNS settings, Active directory, Linux systems etc.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Excellent communication and interpersonal skills for interacting with users and FAB teams.
Nice to Have Skills
- Configure Jenkins for MES and .NET applications build.
- Create workspace for Java / Tomcat server environment.
- Familiarity with various operating systems (e.g., Windows, Linux).
- Programming experience, particularly with Java, JSP, Servlet, JavaScript and Bash / Linux scripting.
- SPC Chart creation (Big Plus)