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Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0631_1063025 @ Hcbt

Mumbai, Maharashtra, INOnsiteFull-timeJob reference 272600
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About this role

Key Responsibilities

  • Manage processing of Trade Finance products including:
  • Letter of Credit (LC) Issuance, Advising, Amendment, Confirmation & Closure
  • Bank Guarantees (BG) Issuance, Amendment & Invocation
  • Import & Export Bills Processing
  • Collection Bills and Documentary Credits
  • Shipping Guarantees and Trade Loans
  • Ensure compliance with:
  • UCP 600
  • ISBP
  • URDG
  • FEMA Guidelines
  • Internal RBI and Bank Policies
  • Monitor transaction processing within defined TATs and service levels.
  • Handle discrepancy management, client queries, exception approvals, and operational risk issues.
  • Liaise with Business, Relationship Managers, Compliance, Treasury, and Branches for smooth transaction execution.
  • Conduct periodic process reviews and implement process improvement initiatives.
  • Review operational MIS, productivity reports, audit observations, and compliance requirements.
  • Lead, mentor, and develop team members to achieve operational and service excellence.
  • Support internal and external audits and ensure closure of observations within timelines.

Eligibility Criteria

  • Graduate/Postgraduate in Commerce, Finance, Banking, or related field.
  • 6–10 years of experience in Trade Finance Operations.
  • Strong knowledge of LCs, BGs, Import/Export transactions, SWIFT messages, and trade regulations.
  • Prior team handling experience preferred.

Key Skills

  • Trade Finance Operations
  • Letter of Credit & Bank Guarantee Processing
  • SWIFT Messaging (MT700, MT707, MT760, MT799, etc.)
  • FEMA & RBI Guidelines
  • Risk & Compliance Management
  • Stakeholder Management
  • Team Leadership
  • Process Improvement & Controls
  • MS Excel & MIS Reporting

Skills

Trade Finance OperationsBank Guarantee ProcessingSWIFT messagingRBI guidelinesTeam LeadershipProcess ImprovementExcel

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