Referral Assistant @ Actalent

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-hour lunch)Position Summary: The Referral Assistant provides administrative and operational support within the Referrals Department. This role is responsible for assisting with referral processing, handling incoming calls from patients and specialty offices, maintaining electronic health records, scanning and importing documents, and facilitating the exchange of patient information with healthcare providers and patients as needed. The ideal candidate is detail-oriented, organized, customer-service focused, and comfortable working within electronic health record systems.

Essential Duties & Responsibilities

• Answer incoming calls from patients, specialty provider offices, and healthcare partners.
• Assist with referral processing and coordination activities.
• Scan, import, and manage documents within electronic health record (EHR) systems.
• Retrieve and review information from health information exchanges and EHR platforms.
• Transfer patient information and medical records to authorized healthcare providers and patients in accordance with established procedures.
• Accurately perform data entry and maintain electronic records.
• Ensure timely and professional communication with patients, providers, and internal departments.
• Support departmental workflow and administrative tasks as assigned.
• Maintain confidentiality and compliance with applicable healthcare privacy regulations.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of full-time experience working within an Electronic Health Record (EHR) system.
• Minimum of one (1) year of experience in a healthcare setting, such as:
• Medical Receptionist
• Medical Assistant
• Patient Services Representative
• Medical Office Support
• Other related healthcare positions
• Ability to type a minimum of 35 words per minute and perform accurate data entry.
• Strong organizational, communication, and customer service skills.

Preferred Qualifications

• Bilingual in Spanish (written and verbal).
• Experience supporting referral coordination, medical records, or patient access functions.
• Knowledge of healthcare terminology and medical office procedures.

Work Environment

• Fast-paced healthcare office environment.
• Frequent interaction with patients, providers, and clinical staff.
• Extensive use of computers, electronic health records, and standard office equipment.

Job Type & LocationThis is a Contract position based out of Stockton, CA.

Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 5, 2026.

Workplace TypeThis is a fully onsite position in Stockton,CA.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.