About this role
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR RESPONSIBILITIES
- Manage daily cash and payment collection from couriers, ensuring accurate counting, verification, and reconciliation against system records.
- Ensure timely collection of outstanding customer payments and follow up with couriers to meet approved collection timelines.
- Receive and process payments, including cash, cheques, and pay orders, from relevant internal stakeholders and ensure accurate documentation.
- Reconcile daily collections, investigate discrepancies, and resolve payment-related issues promptly in coordination with the concerned teams.
- Ensure the timely handover of daily cash collections for bank deposits and forward cheques, pay orders, and payment details to Finance.
- Maintain accurate payment records, prepare daily collection reports, and ensure timely submission of required documentation to Finance.
- Coordinate with Operations, Finance, Commercial, Administration, and IT to resolve payment discrepancies and address system-related issues.
- Ensure compliance with DHL policies, standard operating procedures, cash-handling protocols, and information security requirements.
- Maintain the security and integrity of cash collections and ensure adherence to established safety and security procedures.
- Identify opportunities to improve cash collection efficiency, reconciliation accuracy, and payment processing procedures.
YOUR PROFILE
- Must possess at least a graduate degree, preferably in Commerce, Accounting, Finance, or a related field.
- Must have 2–3 years of relevant experience in cash handling, payment processing, cashier operations, or financial administration.
- Strong numerical, analytical, and reconciliation skills, with a high level of accuracy and attention to detail.
- Good understanding of cash management, payment documentation, and basic financial controls.
- Proficiency in MS Excel and Outlook, with the ability to maintain accurate records and prepare reports.
- Strong organizational and time management skills, with the ability to meet strict daily deadlines.
- Good communication and interpersonal skills to coordinate effectively with internal stakeholders.
- Demonstrates integrity, accountability, and discretion when handling financial transactions and confidential information.
- Ability to identify discrepancies, resolve routine issues, and work effectively in a fast-paced operational environment.