About this role
Job summary
The post holder will work collectively with Options 4CYP SPoA team of Administration and Clinical staff to provide a full referrals and administrative service for the Options 4CYP SPoA including managing a referral system, handling and accurately inputting Client/Patient data/information into electronic patient information systems. Working closely with Clinician's across Options4CYP services and other agencies to provide an effective, efficient seamless service to Young People and their families referred to the Options 4CYP/ Single Point of Access. The post holder will undertake additional tasks involving data quality issues and data/performance monitoring
This role involves dealing with challenging phone calls and correspondence which at times can be personally distressing.
Main duties of the job
To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.
To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.
Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet
About us
Additional information
BTH is part of the Lancashire & South Cumbria NHS Collaborative, therefore all roles will be required to support system wide working across the Lancashire & South Cumbria regions.
Zero Tolerance Statement
At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. 'Zero tolerance' means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.
Values
BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values:
Job description
Job responsibilities
Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.
Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers
Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets
Person Specification
essental
Essential
- Educated to GCSE level or equivalent
- ECDL or relevant experience
Desirable
- NVQ III
essential
- Recent experience of working in a reception/administrative environment
- Awareness of General Data Protection Regulations and a good understanding of confidentiality in the workplace.
- Relevant administrative experience
- Knowledge of General Office Equipment eg photocopier fax etc.
Desirable
- Experience of working with NHS systems eg EMIS web
essential
- Knowledge of working in a health care environment
- Knowledge of Microsoft Office (word excel and outlook)
- Good interpersonal and communication skills and the ability to receive and convey complex information verbally and in writing in a concise manner
- Ability to work well as part of a team
- Personal confidence and initiative
- Conscientious punctual and reliable
- Sensitive to the needs of the Client group. Resilient
- Enthusiasm and genuine interest for working with the CAMHS team
- Neat/tidy appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
CAMHS
Whitegate Drive Health Centre Whitegate Drive
Blackpool
FY3 9ES
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)