About this role
Job summary
The role of the Receptionist is to provide a friendly and efficient reception and admin support service for the Acomb Garth Community Health Care Centre, Askham Bar Community Centre and Gateway 1 Head Office.
You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.
This is a bank role and no sponsorship is available.
We handle all our recruitment in-house and agencies don't need to reach out.
Main duties of the job
Duties may vary from time to time but these will include:
Providing a reception service for the centre
Interacting and communicating with patients, clinicians and other staff this may involve re-booking appointments, providing advice and assistance
Computer data entry/data allocation and collation; processing and recording information
Filing and retrieving paperwork both manually and electronically
Participate in meetings as required
Escalation of issues to the Estates and facilities Manager if required e.g. facilities, Health & Safety
Provide administrative cover in the event of holiday and sickness
Manage and prioritise own workload
Recognise and work within own competence
To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders
To demonstrate a competent level of interpersonal skills when providing information
Provide payroll support with invoice processing
Provide administrative support with monthly reporting submissions
Support with rota fill / clinical staffing where appropriate
About us
Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.
To learn more about Nimbuscare please visit our website at www.nimbuscare.co.uk
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Please advise us of any reasonable adjustments we can make to support you throughout the recruitment process.
Job description
Job responsibilities
Main Duties and Responsibilities
Duties may vary from time to time - but these will include:
Business responsibilities
Maintain ethos and culture of Nimbuscare Limited.
Positively promote Nimbuscare Limited both in and out of the workplace
Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
To build and maintain relationships with relevant personnel
Learning and development
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
Make effective use of learning opportunities within and outside the workplace
Undertake mandatory and statutory training as required.
Team working
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
Participate in team activities that create opportunities to improve patient care.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks within Acomb Garth identified.
Equality and Diversity
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
Work effectively with individuals in other agencies to meet patients needs.
Portray a professional image at all times.
Communication
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you.
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Other
Essential
- Ability to travel across various sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nimbuscare
Address
Nimbuscare Community Care Centre
2 Oak Rise
York
YO24 4LJ
United Kingdom
Employer's website
https://www.nimbuscare.co.uk/ (Opens in a new tab)