About this role
Job summary
Join Our Team at the York Frailty Hub Become a Care Co-ordinator
Are you passionate about helping people and ready to make a real difference in your community?
We are expanding our Care Co-ordinator team at Nimbuscare and looking for someone just like you motivated, compassionate, and ready to take on a rewarding challenge.
- As a Care Co-ordinator, you will be at the heart of our multidisciplinary team, providing essential support to vulnerable and frail individuals in our community. You will be:
- A first point of contact for patients and clinicians via phone
- Coordinating appointments and updating clinical rotas
- Liaising with multiple health and care services
- Managing and processing essential documents and data
- Supporting the smooth operation of the Frailty Hub
What we are looking for
- Strong communication and prioritisation skills
- A flexible, person-centered approach
- Confidence in working with IT systems and handling sensitive information
- Enthusiasm to learn and develop across different disciplines
Why join us?
- Be part of a friendly, supportive, and growing team
- Gain exposure to a wide range of healthcare and social care services
- Opportunities for professional development and career progression
- Enjoy flexible working hours, including set weekend shifts
If you are looking for a meaningful role where every day makes a difference, we would be delighted to hear from you.
Main duties of the job
- Act as the first point of contact for patients, families, external agencies, and healthcare professionals, handling enquiries professionally and following them through to resolution.
- Maintain accurate patient records, retrieve clinical information, and manage appointments using SystmOne and other clinical systems.
- Provide effective administrative support to the Frailty Hub team, ensuring clear, timely communication and completion of assigned tasks.
- Maintain patient confidentiality and adhere to all Nimbuscare policies, procedures, protocols, and training requirements.
- Work flexibly, both independently and as part of a team, undertaking additional duties as required to support the efficient running of the Frailty Hub.
Please see attached the job descrpition for a full list of duties and responsibilties.
About us
Who are we?
Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.
What we do?
We work towards making a complex system simpler. Creating better, more seamless care closer to home.
How we do it?
By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Job description
Job responsibilities
Please see attached the Job Description for a full list of duties and responsibilities.
This list is not exhaustive and can subject to change.
Our offer
Support on shift
Training on clinical systems
Support from Service Lead and Frailty Hub Clinical Managers
Collaborative multidisciplinary approach
Training and Development
Full induction and training program
Supportive culture offering ongoing training and CPD opportunities
Benefits
NHS Pension Scheme
Access to Blue Light Card and Health Service Discounts
Our Health and Wellbeing offer
Funded eye tests
Care First Zest 24/7 Confidential Employee Assistance Programme
Access to a team of trained Mental Health First Aiders
Annual Leave - 27 days plus 8 days bank holidays (April to March)
Open-plan office environment
Person Specification
Competencies/Qualities/Attributes
Essential
- Competent in the use of Microsoft Applications
- Excellent written and verbal communication skills at all levels
- Able to work well under pressure and work to a deadline
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated with a can-do attitude
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing priorities
- Commitment to professional / personal development
Other
Essential
- Ability to travel across various sites when required.
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nimbuscare
Address
Nimbuscare Limited
Gateway 1, Holgate Park Drive
Holgate
York
YO26 4GG
United Kingdom
Employer's website
https://www.nimbuscare.co.uk/ (Opens in a new tab)