About this role
Job summary
To provide efficient and effective administrative support to the Clinical Services and Urgent Care directorates to enable them to meet the health needs of patients, ensuring a high standard of care is delivered.
To work collaboratively across directorates providing support as required and to contribute towards a positive patient experience.
Post 1 22.5 hours
Monday
Thursday
Friday
Working hours can be any of the following:
- 09:00 - 17:00
- 09:30 - 17:30
- 10:00 - 18:00
Please note: sponsorship is not available for this role.
Main duties of the job
- Provide administrative support undertaking tasks and referrals on SystmOne clinical system and clinical coding.
- Act as a point of contact for patients and healthcare professionals.
- To communicate with patients over the phone in a professional manner creating a positive patient experience.
- To accurately record patient details on SystmOne clinical system, ensuring good attention to detail.
- To take responsibility for any patient enquiry and follow through to conclusion.
- To deal with patient information in a confidential manner.
- To have ability to work both independently and as part of a team in a busy office environment
- To accurately book appointments as required, ensuring patients are fully aware of full details and expectations and follow-up where necessary.
- Efficiently and accurately retrieving information: via all the clinical systems following appropriate Nimbuscare policies and procedures.
- To effectively communicate information to the team in a clear, concise, and timely manner supporting them to make fully informed decisions regarding patient care.
- To deal with administration requests from colleagues and other members of the wider team as appropriate.
- To take full responsibility for administrative areas of work assigned to you.
- To work flexibly to help meet the needs of Clinical Services and Urgent Care teams
To access a full list of duties, please see attached job description
About us
Who are we? Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.
What we do? We work towards making a complex system simpler. Creating better, more seamless care closer to home.
How we do it? By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview
Job description
Job responsibilities
Please see supporting documents for the full job description and detailed role information attached.
Person Specification
Experience
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
- Experience in processing referrals and use of Gateway.
Competencies/Qualities/Attributes
Essential
- Competent in the use of Microsoft Applications
- Excellent written and verbal communication skills at all levels
- Able to work well under pressure and work to a deadline
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated with a can-do attitude
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing priorities
- Commitment to professional / personal development
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent experience (GCSE Grade C or Grade 4 or above)
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent written and verbal communication skills
- Understand and observe strict confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nimbuscare
Address
Nimbuscare Limited
Gateway 1, Holgate Park Drive
Holgate
York
YO26 4GG
United Kingdom
Employer's website
https://www.nimbuscare.co.uk/ (Opens in a new tab)